All orders that are received should be despatched from our warehouse within 2- 3 working days via our couriers, subject to security checks and payment clearances. Please allow up to 14 days for delivery. Goods must be signed for.
We deliver to UK Mainland as standard - For UK Highland and Islands or any overseas order please contact us to confirm shipping prices.
A despatch email is sent when parcels leave our warehouse.
If there is going to be a delay for any reason we will let you know. All quoted delivery times are based on standard working days i.e. Mon - Fri (excluding public holidays etc).
Postage and packaging
The cost of postage and packing for items ordered is displayed automatically in your basket during the order process.
£3.50 for small items and £7.50 for large items.
Returns , Refunds and Exchange Procedure
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.
If you have changed your mind and do not want the product you must return the item to us within 30 days of your purchase, in its original packaging and we will refund the cost of the item less the initial delivery charge made.
If you have ordered the wrong product, you may return it to us at your expense. We will refund the purchase less the initial delivery charge made.
If you wish to return the product for an exchange then you may return the product to us at your expense. You may be charged a return shipping charge.
If you have received the product and it is damaged or faulty please notify us within 48 hours, (If any items are not to be used straight away we advise customers to check upon receiving the item that it is in perfect condition and working order.)
The item must be returned to us and we will replace the product and reimburse you the return delivery costs.
Any items to be returned must be packed well to ensure their safe return. They will remain your responsibility until we receive them.
If we have supplied you with the incorrect products, we will refund you the full purchase price and return postage.
For the avoidance of doubt none of this process or your dealing with us forms a contract or any part of it and English law applies in all cases.
Our terms and conditions do not affect your statutory rights as a customer.